Mariel Segarra
speaker
207 appearances
1 recordings
1 series
first heard Sep 2026
last heard 4d ago
Mariel Segarra’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Sep 2026 with 1.
Appearances
I think we all do.
But recently I heard a theory about how our relationship with waiting has been totally transformed in the last 20 years.
It was a story about how an IT department of a pizza restaurant completely changed how we wait and how we feel when we wait.
I heard it from none other than Alex Mayossi.
Take it away, Alex.
you
there were other places you would go.
They were so into their speedy delivery thing that for many years, they even guaranteed it.
Right.
You know?
Yeah, David says losing the guarantee was bad.
They were ceding market share to the likes of Papa John's and Pizza Hut.
And David had this theory of the 30-minute guarantee.
Which is that it wasn't just popular because it got people their pizzas fast.
It was popular for a slightly squishier reason.
It had given people a sense of
ordered pizza.
This was the top of the roller coaster.
And things really went downhill after that.
at this
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