Mariel Segarra
speaker
207 appearances
1 recordings
1 series
first heard Sep 2026
last heard 5d ago
Mariel Segarra’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Sep 2026 with 1.
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You know, regardless of how long getting a pizza actually took, customers just hated the process, the experience of waiting.
To solve this problem and to stand out in a crowded pizza market, David and his IT colleagues cooked up a tool that would help Domino's beat their competitors on a kind of novel front, managing their customers' emotional journeys.
Did you know that it would go on to change the world?
I mean,
Hello and welcome to Planet Money.
I'm Nick Fountain.
And I'm Alex Mayossi.
Yes, many of you will recognize Alex's voice from some classic Planet Money episodes or his name because he wrote the Planet Money book.
Or maybe you're a listener to Alex's new food and economics show.
It's called Gastronomics.
It is there that Alex laid out this theory that I kind of love.
Alex, you call it the Domino's Pizza Tracker Theory of Everything.
We're talking banking, car repair, tax prep, waiting for an Uber.
Your theory is it all started with the pizza tracker.
So today on the show, we're going to drill down on this theory, hear how the pizza tracker was made, how it spread, how it's been manipulated, and what it tells us about human nature.
Also, we hit the streets
Got a hidden mic right here.
We're about to go do investigative journalism.
We're back.
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