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Martin Casado

๐Ÿ‘ค Speaker
440 total appearances

Appearances Over Time

Podcast Appearances

The a16z Show
AI Agents and the Fight for Customer Data

We're actually starting to see the opportunity pull us forward.

The a16z Show
AI Agents and the Fight for Customer Data

So we're starting to get better at our own core business by leveraging AI internally in extremely non-obvious ways that I don't think anyone else has discovered yet.

The a16z Show
AI Agents and the Fight for Customer Data

Can you talk to those, or is that a great secret?

The a16z Show
AI Agents and the Fight for Customer Data

Well, it's...

The a16z Show
AI Agents and the Fight for Customer Data

You know, at the end of the day, what's going on inside Fivetran is just this crazy mass troubleshooting effort that never ends.

The a16z Show
AI Agents and the Fight for Customer Data

Wait, that sounds like every startup ever.

The a16z Show
AI Agents and the Fight for Customer Data

Well, it is, but the breadth of it is much larger for us because we have 750 connectors to different systems of record, everything from Oracle to SAP to...

The a16z Show
AI Agents and the Fight for Customer Data

to Qualtrics, to you name it.

The a16z Show
AI Agents and the Fight for Customer Data

They all have different idiosyncrasies.

The a16z Show
AI Agents and the Fight for Customer Data

And you only discover these idiosyncrasies when real customers bump into them.

The a16z Show
AI Agents and the Fight for Customer Data

And they show up as performance problems, correctness problems, and failures.

The a16z Show
AI Agents and the Fight for Customer Data

And, you know, the way we have always solved it is I always like to say the trick is there's no trick.

The a16z Show
AI Agents and the Fight for Customer Data

It's just a lot of effort behind the scenes, and it's kind of an economic trick.

The a16z Show
AI Agents and the Fight for Customer Data

We only have to fix every bug once, and then every customer who uses that connector benefits from it.

The a16z Show
AI Agents and the Fight for Customer Data

But you can imagine how you can use AI coding agents, which are basically an infinite supply of junior engineers.

The a16z Show
AI Agents and the Fight for Customer Data

That is a particularly valuable tool for this kind of problem.

The a16z Show
AI Agents and the Fight for Customer Data

Yeah.

The a16z Show
AI Agents and the Fight for Customer Data

And the details of putting that into practice turn out to be quite tricky.

The a16z Show
AI Agents and the Fight for Customer Data

But we've really, especially the last couple months, started to see it work and started to see, you know, like improvements at scale.

The a16z Show
AI Agents and the Fight for Customer Data

Many, many, many small improvements start.