Mary Ann O'Connell
speaker
1,572 appearances
3 recordings
1 series
first heard Jul 2010
last heard Oct 2014
Mary Ann O'Connell’s voice in public audio — every appearance, attributed to the second.
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they realized when they tried to put this system in place
it wasn't working and it had to evolve.
So we would stop
And wait
on the manual until we proved out the next new system.
And I love to see people who are actually
getting the the the connection between what's actually happening and what the documentation has to be.
Um, because then they're delivering to their franchisees a really
important tool.
Not
a door stop.
But a tool.
I like that distinction.
And and it's really important.
Um, the first thing I would go back to is let's talk about the relationship between your manuals and your legal documents.
Um, yes, uh when I signed with you today, Paul, I signed a franchise agreement and the basic constructs of our relationship were set.
But every year, sometimes multiple times during the year, but at least once a year, franchisors renew those um those dot legal dots.
And they make significant changes.
So the first thing I would say is you've gotta update at least once a year so that you have compliance
between your instruction
Showing 721–740 of 1,572 · page 37 of 79
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