Mary Ann O'Connell
speaker
1,572 appearances
3 recordings
1 series
first heard Jul 2010
last heard Oct 2014
Mary Ann O'Connell’s voice in public audio — every appearance, attributed to the second.
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Appearances
and your legal basis.
Most people want to do the right thing.
If you read the book that came out a few first uh a couple of years ago, first break all the rules and it was based on um this study that Gallup had done about management, people want to do the right thing, but you have to give them the opportunity.
So if you now have a set of instructions
that run contrary to the legal structure of the business
you're going to have problems.
I had a a food concept out here in California
They were proofing the manual and they got to the part on the details of paying royalty.
We're gonna draft your royalties using um an EST draft
on the first Tuesday of the month.
Well, okay, we don't know
What report is there on the computer POS system that's going to confirm the amount?
Is there any other paperwork?
um, if there is a disputed amount, how do we account for that?
So I'm writing that detail in
And the client on the proof comes back and says
You have that all wrong and they describe a different royalty process.
And I said, That's not what's in your franchise agreement.
Their franchise agreement had been different for three years.
And nobody in operations knew that.
Showing 741–760 of 1,572 · page 38 of 79
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