Mary Ann O'Connell
speaker
1,572 appearances
3 recordings
1 series
first heard Jul 2010
last heard Oct 2014
Mary Ann O'Connell’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsNo recordings in the last 12 months.Older appearances are listed below; set an alert to hear about the next one.
Appearances
Well
What makes it great is that if every update and every memo that's been drafted during the year
is done with the same style as is the manual because they're all universal.
When you go to add that those pieces into the manual, it's a piece of cake.
They were built to fit.
So that will help use your banker boxes.
You know, you've made a hefty investment in cardboard boxes now.
Um you should reuse them.
And so during the year, if your trainer changes something or a good idea comes up in the training class, throw it in the box.
If your field ops people, um, are making changes or hearing things
um or giving different direction out in the field.
Put it in the box.
a a good place to go is look at your records from your call center, your customer support center.
If the same questions are coming in over and over and over again, we have a failing in both the manual and the training.
Throw it in the box.
Um
If on your franchise support website the you your FAQs, um, you know, people on the on the chat room are asking the same questions over and over again.
It tells you there's something missing, you need to go back and revisit it.
So I think all of those pieces put together
um can make it happen and also look at
Showing 781–800 of 1,572 · page 40 of 79
← Previous
Next →