Matt Abrahams

It's you recognize what the person has said, which validates them, which builds connection and trust, but it also gives you a starting point for what comes next.

Similarly, let's imagine you're walking out of a different meeting and somebody turns to you and says, how do you think that meeting went? Again, you're not prepared to give feedback. You didn't know you were going to have to give feedback. You simply answer these three questions. I might say, I thought the meeting went great, except when you talked about the implementation plan.

Similarly, let's imagine you're walking out of a different meeting and somebody turns to you and says, how do you think that meeting went? Again, you're not prepared to give feedback. You didn't know you were going to have to give feedback. You simply answer these three questions. I might say, I thought the meeting went great, except when you talked about the implementation plan.

Similarly, let's imagine you're walking out of a different meeting and somebody turns to you and says, how do you think that meeting went? Again, you're not prepared to give feedback. You didn't know you were going to have to give feedback. You simply answer these three questions. I might say, I thought the meeting went great, except when you talked about the implementation plan.

Similarly, let's imagine you're walking out of a different meeting and somebody turns to you and says, how do you think that meeting went? Again, you're not prepared to give feedback. You didn't know you were going to have to give feedback. You simply answer these three questions. I might say, I thought the meeting went great, except when you talked about the implementation plan.

Similarly, let's imagine you're walking out of a different meeting and somebody turns to you and says, how do you think that meeting went? Again, you're not prepared to give feedback. You didn't know you were going to have to give feedback. You simply answer these three questions. I might say, I thought the meeting went great, except when you talked about the implementation plan.

You spoke quickly without a lot of detail. That's the what. When you speak quickly without a lot of detail, people might think you're nervous or unprepared. That's the so what. Next time, slow down and add these two additional bits of information. That's the now what.

You spoke quickly without a lot of detail. That's the what. When you speak quickly without a lot of detail, people might think you're nervous or unprepared. That's the so what. Next time, slow down and add these two additional bits of information. That's the now what.

You spoke quickly without a lot of detail. That's the what. When you speak quickly without a lot of detail, people might think you're nervous or unprepared. That's the so what. Next time, slow down and add these two additional bits of information. That's the now what.

You spoke quickly without a lot of detail. That's the what. When you speak quickly without a lot of detail, people might think you're nervous or unprepared. That's the so what. Next time, slow down and add these two additional bits of information. That's the now what.

You spoke quickly without a lot of detail. That's the what. When you speak quickly without a lot of detail, people might think you're nervous or unprepared. That's the so what. Next time, slow down and add these two additional bits of information. That's the now what.

Absolutely, Holly. You are right. We can prepare to be spontaneous. And that sounds counterintuitive, but it really is true. One of the key ways to get yourself prepared is to become familiar with structure. Most of us, when we are nervous and we're put on the spot, we just list and itemize things. We just say whatever comes into our mind.

Absolutely, Holly. You are right. We can prepare to be spontaneous. And that sounds counterintuitive, but it really is true. One of the key ways to get yourself prepared is to become familiar with structure. Most of us, when we are nervous and we're put on the spot, we just list and itemize things. We just say whatever comes into our mind.

Absolutely, Holly. You are right. We can prepare to be spontaneous. And that sounds counterintuitive, but it really is true. One of the key ways to get yourself prepared is to become familiar with structure. Most of us, when we are nervous and we're put on the spot, we just list and itemize things. We just say whatever comes into our mind.

Absolutely, Holly. You are right. We can prepare to be spontaneous. And that sounds counterintuitive, but it really is true. One of the key ways to get yourself prepared is to become familiar with structure. Most of us, when we are nervous and we're put on the spot, we just list and itemize things. We just say whatever comes into our mind.

Absolutely, Holly. You are right. We can prepare to be spontaneous. And that sounds counterintuitive, but it really is true. One of the key ways to get yourself prepared is to become familiar with structure. Most of us, when we are nervous and we're put on the spot, we just list and itemize things. We just say whatever comes into our mind.

So in two very different situations, both spontaneous, by just answering those questions, what, so what, now what, that structure helps me get through it. And it takes pressure off me because I don't have to think about how to say it. I know how I'm gonna say it. I'm just gonna answer those questions. I just have to think about what those answers are.

So in two very different situations, both spontaneous, by just answering those questions, what, so what, now what, that structure helps me get through it. And it takes pressure off me because I don't have to think about how to say it. I know how I'm gonna say it. I'm just gonna answer those questions. I just have to think about what those answers are.

So in two very different situations, both spontaneous, by just answering those questions, what, so what, now what, that structure helps me get through it. And it takes pressure off me because I don't have to think about how to say it. I know how I'm gonna say it. I'm just gonna answer those questions. I just have to think about what those answers are.

So in two very different situations, both spontaneous, by just answering those questions, what, so what, now what, that structure helps me get through it. And it takes pressure off me because I don't have to think about how to say it. I know how I'm gonna say it. I'm just gonna answer those questions. I just have to think about what those answers are.