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Matt Price

๐Ÿ‘ค Speaker
1414 total appearances

Appearances Over Time

Podcast Appearances

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

It's everything he wants, you know, so.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Being built into that world.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Yeah.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

And I imagine now, I mean, the interface moving away from being a screen in order to being something a lot more interactive and not more teachable, you know.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I'm sure we have to be careful about the, there will be other consequences than human.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Being able to understand and behave and work with humans is obviously going to be, continues to be important.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

But if all it does is get kids away from screens for a while, that's going to be a good start.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I got a Yodo.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Have you seen those?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

That is a new form factor device, but.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

No, I haven't seen this.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

But it's just like, it was really funny.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

The screen is kind of pixelated, but it's a beautiful design.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I mean, I know there's, I'm not sure to what extent there's AI in there, but there's automatically generated language models that tell them what's been going on today in the world and things like this.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

But yeah, it's very exciting to see the new form factors coming in for devices.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Yeah, I mean, there's a new breed of companies that are evolving, which are these AI-native customer concierge companies.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

And our goal, and we fully expect to be a category leader within that new space, but we'll have approached it from a different way.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Rather than just being AI pure tech, we'll have come at it from the overall solution.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

In five years' time, as I mentioned...

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I think people will be saying, I can't believe what we tried to DIY everything ourselves and bolt all this stuff together.