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Matt Price

๐Ÿ‘ค Speaker
1414 total appearances

Appearances Over Time

Podcast Appearances

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

You know, and if we keep our... AI is just a tool for us to do that.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

So if that's our vision and our focus and what motivates us, then why wouldn't we do that?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

You know, and just...

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Actually, by the way, it doesn't necessarily have to be somebody offshore.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

We have people in the US who are, as we speak, are being the back end on things like autonomous vehicles.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I have to be careful about disclosing too much here.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

But autonomous, being the backstop for autonomous things, machines that are out there.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

So we do provide that service.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Now, it goes back to what we say is that to make AI work and automation work, being incredibly flexible about where you inject people and then...

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Continually evolving that is a valuable service.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

In most cases, it's probably, I can help the robot get out of trouble seamlessly is where we're at at the moment.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

But then that should be a closed feedback loop, right?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

So it helped it do this.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Now, you can either then train that robot again from multiple, multiple reactions or a bit of human insight that says, you know, it's best to use, I don't know, if you're playing scissors, paper, stone, don't try and make the scissors with your thumb and finger.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

And that's just,

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

And then that's not, that's learned from that point on.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

It was a bad example.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Exactly.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

You know, so it's, yeah, in fact, my kindergartner, all he wants is a robot right now.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Oh.