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Matt Price

๐Ÿ‘ค Speaker
1414 total appearances

Appearances Over Time

Podcast Appearances

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Yeah.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

You know, aside from the benefits to their product being, you know, requires less capital from installing an irrigation system, it's a lot more efficient, you know, and much better for the environment and it's much more economic, you know, it's just a very cool innovation.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

So...

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Their use case on that is that let's say that I want to set this thing up.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I need to plug it in as a device.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I need to tune it and I need to make it work.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I can initiate through their app a customer service discussion.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

And then the AI might say, okay, I need you to check something.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

So what it can actually do is then use an MCP connection, the RAI instance, and it can tell you what status the controller is at.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

So it might say it's actually running at the moment, or it's not, or I can't get a connection, it's not working.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

So that's one mode interaction.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Wow.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

So then when it might say is, actually, I'm not getting a connection.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Are you close to your device?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

And then I'd say, oh, if you're on mobile, can you just take me with you and I'll talk you through.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Then the AI will say, well, I'm going to ask you to do things.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Would it be happier if it was easier for you if we switched to voice now and I can talk you through the process of resetting the device?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

See, it talks you through it and it says, okay, can you do me a favor?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Can you just take a picture of what you're seeing right now?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

and then it can scan the image.