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Matt Ristel

๐Ÿ‘ค Speaker
259 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

and the business owner.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

Um, and if you were to go ask any of the other employees, Hey, who's your payroll provider?

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

No one's going to know, like no one will really know.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

Again, probably we don't share a logo term, but we beat, we beat, uh, you know, there's some, there's some SAS metrics that are out there, um, that say, you know, here are the different benchmarks and standards for what's really good.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

I mean, really good is, uh,

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

If you are in the SMB space, which you are, yes, and you're a true small business, if you have better than 70, they say that the gold standard is 74% retention or something, 73% retention.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

I think they say that is like the gold standard.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

Off the charts is above 80% retention.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

And we're above both of those.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

No, but they're two very, very different numbers because we price per seat.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

We have expansion and contraction within our customer base.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

It's very real time.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

And so, yeah, our net dollar retention is how we refer to it.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

And it's off the charts.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

Yeah.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

Well, that's so that varies by channel.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

So we're a very data driven company.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

What we learned back in 2010 is, um, that to put in the infrastructure to basically track absolutely everything.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

And so that way you can make data driven decisions versus, you know, you know, is this work gut gut decisions.

SaaS Interviews with CEOs, Startups, Founders
869 SaaS: Almost 1m Employees Paying $4/mo Use This Time Tracking Software

And, um, so as a result, what we do and.