Matthew Brockman
speaker
798 appearances
7 recordings
1 series
first heard Apr 2022
last heard 24 Sep
Matthew Brockman’s voice in public audio — every appearance, attributed to the second.
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Appearances
What should they be buying from me?
And how do I augment my my companies with that capability?
Yeah.
And I think we've been trialing and we've only trialed that a year.
We started basically a year ago saying how do we put this into the companies.
We've now done it
you know, at least eight or ten times, it looks like it's really working.
Now it's a question of how do you scale it? 'Cause it's a it's a it's an operational question of scale.
Um but that feels to me like a really important horizon.
I guess the final piece of that is then
As per SaaS, if you think about when SaaS was adopted versus on-prem software and what that meant to commercial execution and customer support and all the infrastructure that sat around the business, all the rest of the stuff has to evolve.
Yeah.
So when you think about
AI pricing models, when you think about, you know, customer support in that kind of context, when you think about all those you know, innovation, how do these how do these businesses sort of think about their own customer groups? 'Cause at the moment it's a bit of an un
uncharted territory, right?
There's so much so much potential that everybody's chasing everything.
Yeah.
And it's been a kind
Yes.
Yeah, so it's right, you know, when you hear these these sort of almost apocryphal apocryphal stories of, you know, some startup that's now two hundred million of ARR and there's only fifteen people in the business and so on.
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