Matthew Orley

speaker

499 appearances 1 recordings 1 series first heard Jul 2026 last heard 7 Jul

Matthew Orley’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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uh helping to book.

and supporting through the booking process or not even to mention our our service providers or housekeeping teams.

I mean, th there are so many different people day to day that need to be attended to.

that uh the quality of our communication with any of them is very c i i is is paramount, especially because for a guest who's coming in

Already you're on edge when you arrive at a property where there's no staff.

And you're not sure if anyone's going to be able to support you if you have a problem.

And there's always something that someone needs support with.

you don't have any sense of how far or where

uh s someone might be in order to help you if if that is needed.

And we want to ensure that every guest we have

feels that there is someone right next to them.

And that they are heard.

And that they know they're getting the support they need.

In a way that's very that it it's operationally challenging.

But drives everything.

Because the the the way problems, especially in this space, become exacerbated are when the guest feels unheard or ignored.

And general no one is ever intending to ignore their guests, but if a guest doesn't receive a response for five minutes, they feel

inherently ignored.

They feel they feel that they are left to their own devices to

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