Matthew Orley

speaker

499 appearances 1 recordings 1 series first heard Jul 2026 last heard 7 Jul

Matthew Orley’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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STR Global Unlocked with Simon Lehmann · 040: How to Turn STR Guests Into Loyal Customers | Matthew Orley · 7 Jul 2026 podcast

um to solve a problem themselves.

We absolutely don't want anyone to ever feel like that.

And so we've trained our entire team in communications at a very high level to make sure that they understand that this drives the the entire experience.

Everything.

Yeah, I don't think those things, um, I guess AI

And

Using AI.

In whatever capacity you might use it.

And having a human touch.

there is someone who can support

at all times for any guest that is on site.

And we've worked real hard to

To do that.

At the same time.

There are things that are

Um, within the scope of knowledge that our team has.

And there are things that are outside the scope of knowledge that that they that they have.

And

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