Matthew Orley

speaker

499 appearances 1 recordings 1 series first heard Jul 2026 last heard 7 Jul

Matthew Orley’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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STR Global Unlocked with Simon Lehmann · 040: How to Turn STR Guests Into Loyal Customers | Matthew Orley · 7 Jul 2026 podcast

AI.

can be an incredible way of filling in those knowledge gaps.

And I say that to mean

You know, it it c sometimes it feels that we're running a portfolio of hundreds and hundreds of

hotels and every hotel has completely different infrastructure, different light switches, different air conditioning units, different hot tubs, different there is not one

uh consistent feature in any of in any of the properties that that we have, right?

And

We get every question under the sun.

How do you troubleshoot?

The microwave.

Or how do you troubleshoot how do you troubleshoot the the number of times that we get asked how you troubleshoot an Apple TV?

the infrastructure of every property, we know that

every room and what kind of units it has and how they

you know, function at a high level.

But not everyone's always going to be able to um

to troubleshoot one of these b highly specific um

Units

in i in in a more nuanced way.

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