Melissa Winger
speaker
81 appearances
1 recordings
1 series
first heard Aug 2023
last heard Aug 2023
Melissa Winger’s voice in public audio — every appearance, attributed to the second.
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Appearances
Yeah. I haven't figured that out. If you, if you know of anybody. Right.
Yeah. Yeah. Nobody's doing you any favors in this industry. And I had a similar experience with my son as a, reading a breathing machine. And it's a BiPAP or CPAP. So it's commonly used for CPAP. But I have to put it on a baby. And I remember going home with this machine and being taught how to use the machine in the hospital.
Well, the machine they're going to give you at home is a completely different model and it works completely different.
And so I wanted to bring my home machine. I just got dropped off and my home machine into the hospital so they could teach me how to use it on my son before I went home. And I brought the machine in and they said, Oh no, no, no, no. That's a home equipment. We can't touch that. You know, we have to use the hospital equipment. I'm like, I don't know how to use this. And now I'm,
we just had to wing it. It was unbelievable. Yeah. Yeah.
i didn't realize the trend until i finished the book um but every chapter everything i ever wrote in this book um i mentioned reimbursement rates and i'm dealing with the medicaid uh with my son and everything went back to that and so but in also in a bigger picture the competing priorities You know, are the pharmaceutical industry, what are they interested in?
Maybe they're interested in profits, creating new drugs, being, you know, a shareholder situation, or what are the benefits of a hospital? What are the benefits of the accreditation organizations? Every single part of the healthcare system, I feel like has a different priority. Sadly, I don't think any of those, I think that's number one in any industry. is what I kind of came to the conclusion.
If something else, patients are there, or if it's a public announcement, patients are always going to be at the top. But in the background, it's like, yeah, but if it's dollars or if it's, you know, market share, okay, that might take the top. I don't think it'll ever be announced that way, but.
Um, no, I actually think that people that are delivering the care, um, are in it for the right reasons. I think they're, uh, Their leadership or whoever is directing them is the ones that make it difficult.
So I'm not the only one like frustrated with the patient perspective, but I find that a lot of actual frontline caregivers are equally as frustrated with the process because they can't properly care for the patients they want to because they're told, nope, you got to see a patient every 15 minutes or whatever. Nope, you're an RN on a floor. You got 10 patients to look after.
And so they're being stretched to the limit. And that's why I think we're seeing all this burnout because they get into it because I think they truly want to help the patient. And then they get in the system and there's so many barriers to that. And it's really unfortunate and sad that people maybe at the higher up level have that different priority.
I think also when you look at regulation, policy, government, they put things into policy or into law with the patient at mind, right? So I'm going to use an example of our electronic medical records, right? So there was this whole push, your medical records are going to follow you across the country, across specialists,
But then when it got down to the level of doing it, that's when you saw all the priorities shift and you saw a different priority. And nope, us as a EHR company, we want to take our market share and have our one product. We don't want to share with another. We don't want to share with this place or that place because we need to make money off our product. So that's really never come to fruition.
So the law is there with the patient in mind, but yet when you put those into play, it's that whole system of, yeah, but what's in it for me? And is there a loophole perhaps that I could use to get around this protocol or this policy? I think that's what happens. But the intentions are there.
That's a tough one. And it's hard to think about because it's so huge. It's so big. And if you think of all of the people involved in the health system, all of the companies, all of the industries, I think that's why nobody really takes it on. Or when government tries to take it on, it doesn't work. I think we've allowed it to get to this place. I hope it will get better over time.
That's the whole reason I wrote the book, to get the perspective out there. But the only kind of advice I can even give patients is, even if you're not sick now, you probably will be a patient at some point in your life. And you better study up now.
I think we have a problem listening to those that are frustrated. We want to pretend that those people, okay, they're a problem patient. They're a problem employee. We'll just get someone else or we'll just ignore them. If there's enough of us, they're going to listen. And it's hard because you can't get up and speak and you can't oppose to a system that you are expecting to care for you. Right.
So I'm going to go and I'm going to complain about my son's had a ton of medical accidents is what I would call them. And I had to be super careful about anything I said or did because my son's coming back in two weeks for another surgery.
And you're marked. You're marked as that patient. Exactly.
Yeah, so I'm a problem patient. My son isn't. I am.
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