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Mickey Patton

๐Ÿ‘ค Speaker
110 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

Right now, what we're doing is transitioning our user interface over to a more user-friendly model to where you can do that demo yourself.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

You still need our services to do some of the implementation because very specific business models require that complex process.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

business model for process flow.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

But we're transitioning over to where those small deals, like I mentioned earlier, those pre-user deals and so forth, they don't necessarily require our intervention or our help.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

So more of a self-service model to capture some of that revenue that we're basically discarding at this time because they don't need our complexity.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

No, you measure.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

It's typically not something to measure, but I can estimate it for you.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

It's over $1,000 per customer right now.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

Okay.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

Just because of the size of the customer we have.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

I'm not talking about dollars to revenue.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

I'm just talking about to acquire a new logo, if you will.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

Yep.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

So it's way over that.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

uh, that, that number should come down, um, based upon our new model.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

Oh, that average is way up there now, but what we want to do under the new plan is bring that average down and capture more customers, uh, get more logos, if you will, to use your vernacular.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

Um,

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

and then bring those possibility of those new customers down to a different model.

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

Right now, it's $100, right?

SaaS Interviews with CEOs, Startups, Founders
1425 He Pivoted From IBM Reseller to SaaS in 1998, Now $5m in ARR

It's $100.