Mike Delaney
speaker
219 appearances
1 recordings
1 series
first heard Nov 2024
last heard Nov 2024
Mike Delaney’s voice in public audio — every appearance, attributed to the second.
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makes themselves the official IT security person and then does things without blessing and potentially becomes an insider threat. I saw that time and time again at any factory I've ever stepped into. It didn't matter if it was food or not. There was always a few people that just took it upon themselves to circumvent controls because it was halting production and safety.
If it's those two things are interrupted, they don't want it.
And we had fatalities resulting from the avoidance or the safety rules because they were viewed as a hindrance to the operation, getting things done. So they did. They had these workarounds and things like that. stuff.
And where I get worried about when we start continuing to enhance and get more dependent upon computer systems and our technology, if you recall, the whole point of putting in our ERP system was order to cash, right? So it lived the whole life cycle of product.
Now, you may have opportunities where individuals can go in and do things like you mentioned, moving access points, data points, Wi-Fi points. But then there's also the other risk where it's inflexible and you're not able to do a And when someone makes an intrusion into your system and messes up your supply delivery to your manufacturing and it seizes up and stops, right?
Or if you think about what we experienced when we flipped the switch turning on our ERP system, it wasn't ready yet.
and where we really saw issues was warehouse and rigid nature of the computer system was like I need you to pick that pallet out oh yeah I realize it's 10 pallets behind the other ones but move all those and get that one even though they're all identical because that's the one that I know has the right numbers on it and if you you can just speculate all kinds of different ways bad actors infiltrate your system and it was chaos that isn't even putting someone in danger or anything else just simply messing it up just chaos just chaos agents yeah fixing chaos
itself, it takes so much time and money and it could put a company into bankruptcy if you can't deliver your products. So it's filled with risk.
There's so much and we're not even touching like the food safety aspect, because if you got that component in it, then if you have chaos and a food safety problem or potential food safety problem, whether it's contamination or any kind of adulteration on the line or any of that other stuff, then you got a catastrophe happening.
We narrowly avoided some of those, but I think we also went through some of those. And I'm not saying like there was food safety issues necessarily. I'm just saying like every day presented a new set of things. And there was always some type of, as you said, fun times at the bakery, you know, in general. And And people think that this doesn't happen.
Well, but you think about it, like, you know, if you put, pick a name brand company on Laura's Coles, because I know they had a breach. Yeah. And that's a company that people will recognize and say, yeah, I could see why they would attack a massive beer distributing company or, you know, brewery because, you know, they're billions of dollars. They have notoriety.
You can extort them because they're worried about brand reputation. Of course. You take our little bakery company, no one's ever heard of it. Now, you and I both know that folks probably eat our food at least once a week, you know, when we were there once a week, because we supplied all of the major goodie shops that, you know.
All those favorite rolls at all those favorite restaurants.
Donuts and everything else. So, but our company was not well known, but yet we had a fair share of people attacking us. We went from infiltration where we had people behaving as if, you know, the false presidents, you know, our CEO maybe spoofed her IM capacity in the firm. She would send chats to people
Like in a very casual way, you know, emails are always, you've seen that and we can talk about it.
She got hit. She also got hit with a, she got connected to a pineapple in an airport. And for those who don't know what a pineapple is, it's a spoofed access point for wifi and you can connect to it. I think you're connected to the airport wifi, but you're not. This is why you need a VPN, by the way, if you're going to do that.
Yeah, she connected and they, they ripped off her active directory, username and password. They locked her out every five, six minutes. They were infiltrating her email. It only lasted like a couple hours, but we kept saying, you need to change your ID. It took a while for her to understand why, because that's not her world. She just wants it to work.
Think about who we were. We were not a brand name that consumers recognized.
But we supplied the ones that people did recognize. And that's why people need to realize the supply chain attacks don't go after the big players. They go after the small to medium players.
One of the reports I was reading talking about, you know, kind of the state of play in 2023 and 24 pinpointed that exact issue was a lot of folks don't understand how complex the supply chain is in the food industry. They don't, because you don't see it. If you are a consumer, you buy your food at the grocery store. How it arrived there, where it came from is really not that relevant.
Showing 41–60 of 219 · page 3 of 11
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