Natalyn Lewis

And that's the idea behind it.

And so something like that will work.

I have had, I have a client where they have a pad of paper

And the pad at the top of the paper literally says, lit it out.

And when they're on the call with their client, if the client says something and they want desperately to say something back, but that's not the time, right?

Like a client call and say, you told me this.

And the person sitting on the other line's like, I know for a fact I didn't say that, but you can't say that to the customer.

It's not gonna help anything.

So they would just write down, it'd be like one second and they would write down their note, but it would be like, I never said that.

Right.

But they gave themselves the voice that they weren't allowed to have vocally over here.

Call would end and they would rip it up and throw it away and start the next thing.

We called it the write and rip pad.

Like you're just letting it out, letting it go.

Let it out, let it go.

Cause they, in the service situation specifically, there's so many times they never get a voice.

And so you'll notice your service people will get a lot of their rapid heart rate, really tense necks and really tension here and here because they're never giving themselves a voice first and they can't really stand up for themselves in those moments.

They just kind of get crapped on.

So giving them space and giving them freedom to release.

I have another client that does, uh, breaks on the fifties.