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Natarsha Belling

πŸ‘€ Speaker
1383 total appearances

Appearances Over Time

Podcast Appearances

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

Joining us to unpack the significance of today's verdict and why it's a major win for Australian customers is consumer expert, Joel Gibson.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

Joel, thanks so much for joining us.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

How significant is today's federal court decision against Coles?

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

So let's break this down.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

This historic court ruling centres around, we'll talk about Woolworths in a minute because there's a case pending there, but this decision today that found Coles guilty of misleading consumers centred around their prices are down, down campaign.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

Can you explain that for us?

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

And in regards to its implications, Joel, like we know right now that Coles has been found guilty in what is being labelled, as you said, the case of the century.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

What penalties could Coles face over this?

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

And in the background of all of this, waiting for this decision, have been a number of class actions taken by consumers against Coles.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

So also there's speculation and reports today, Joel, that actually consumers could be eligible for massive refunds from Coles.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

Now, you mentioned earlier about the products involved in this.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

This is really fascinating because I'm of the understanding that actually a very, very savvy couple of customers actually noticed the dodgy pricing and then took that to the ACCC.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

And a huge shout out to those everyday shoppers that actually took this clear evidence to the ACCC, which sparked this landmark ruling.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

And, Jog, you mentioned earlier there was one of these examples of these price discounts that was dismissed in today's historic ruling.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

Explain that for us.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

We know this is an historic decision.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

We know, as you mentioned earlier, it's being hailed as the case of the century.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

Do you think this puts the rest of corporate Australia on notice?

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

We love people power.

The Briefing
Coles misled customers + Aussie hantavirus passengers to fly home

Joel, thanks so much for joining us.