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Nathan Berry

๐Ÿ‘ค Speaker
1489 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

Um, or we'll do smaller ones that will drive 30, 40 trials.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

Um, and that's still a good way to go.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

Um, the next big bucket would be, you know, kind of all of our organic, you know, the, uh, the marketing site, the blog, the content marketing, and that drives about a third.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

Um,

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

And then the remainder would be like pure word of mouth, like all the referrals that don't come through the affiliate program.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

You know, people just hearing about the brand signing up and that's still, you know, that's the hardest one to track where it falls into other buckets.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

You're trying to track it down.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

But that's generally the breakdown.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

Yes.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

We're right in the middle of changing all of this.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

Um, we switched from credit card upfront on our trials, which we've always done to credit card after the trial ends.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

And so you're catching me right in the middle of me trying to figure out if this is a good idea or if we just screwed our growth or what?

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

Yeah, so we were running a few thousand trials a month.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

It fluctuated quite a bit, right?

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

Because if we had a big webinar month, that might drive an extra thousand trials.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

So you're looking at a 50% lift over another month.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

But we were running about a 52% to 55% trial-to-paid conversion rate with credit card up front.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

Um, so it's basically you get on a 14 or 30 day trial, um, depending on the offer and then you end up paying for that first month.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

Yeah.

SaaS Interviews with CEOs, Startups, Founders
1282 With $12m in ARR, ConvertKit Makes Major Change Removing CC Trial, Will it work?

And it was, um, 50 to 60%.