Nick Francis

speaker

323 appearances 1 recordings 1 series first heard Jun 2026 last heard 30 Jun

Nick Francis’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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Startups For the Rest of Us · Episode 839 | The Journey Growing Help Scout to $35M ARR · 30 Jun 2026 podcast

If so, I'm right over there if you have any questions.

That was sort of how we got started.

Our first customers were not only some of our

our colleagues in Techstars, but they were people that were in this broader office space that we were in.

And I got to learn a lot from those folks.

And something else that we did was every time somebody signed up, we would require a phone number and I would call every single sign up just to understand.

I wasn't there to sell.

I was actually just there to be like, why did you sign up?

What problem were you trying to solve?

Just some really high level questions that really helped us understand our ICP early and often.

And so that was really the early phase was just trying to be extremely close to the customer and the problems that they were trying to solve so that we could start to finish their sentences and design a product that met those needs.

Yeah, so Denny is an extraordinary engineer and Jared is an extraordinary designer.

And so I sort of sat between them.

I guess you would call me the product person.

I'm passionate about the brand and the go-to-market as well.

I grew up coding and so Jared didn't know how to code at the time.

Today he's a way better coder than me, but I was coding the front end and

building a lot of the components, but Jared was really responsible for a lot of the design and user experience.

So that's kind of how it all fit together.

Yeah, today it's well north of $35 million in revenue.

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