Nick Francis

speaker

323 appearances 1 recordings 1 series first heard Jun 2026 last heard 30 Jun

Nick Francis’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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Startups For the Rest of Us · Episode 839 | The Journey Growing Help Scout to $35M ARR · 30 Jun 2026 podcast

So we're really proud of what we achieved over the course of those 15 years.

Every day was always harder than the last.

But I enjoyed every minute of it, absolutely building that business.

And I still think there's a lot of really great things to come for the company.

I actually want your take on this, too, because we were building horizontal SaaS at the exact same time, right?

You were building Drip.

We were building Help Scout.

And I remember having a conversation with you at MicroConf where you were just like, man, it was such a grind trying to reach that next level of growth.

I just never felt like I could fully capture the opportunity.

And I felt exactly the same way.

The company was growing like gangbusters.

We were profitable.

It took us about 18 months before we were profitable.

But then we sort of maintained a sort of ramen profitable business where we were just hiring as fast as we could, deploying all the profits as fast as we could to try to keep growing the business.

And about four years in, I had a friend that had taken money from Foundry Group.

So Foundry's based here in Boulder.

Brad Feld is an absolute legend.

Their firm is absolutely legendary in so many ways.

And I just felt a sort of alignment with the way that they operated.

They were not hands-on.

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