Nick Francis

speaker

323 appearances 1 recordings 1 series first heard Jun 2026 last heard 30 Jun

Nick Francis’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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Startups For the Rest of Us · Episode 839 | The Journey Growing Help Scout to $35M ARR · 30 Jun 2026 podcast

And I was trying to lean into that tension.

And I thought that it would bring out my best and the company's best.

And I think in many ways that it did.

But for me personally, looking back now on a 15-year journey, yeah, I would have done it differently.

I wouldn't have raised money.

Sometimes I look around and I sort of laugh to myself.

I'm like, damn those 37 Signals people.

Damn Jason and David.

They were always right about this stuff.

As much as I wanted to stress test and really push against their way of thinking about this that we've all been inspired by over the years, I just think that they had it right.

And I still think that.

Yes, dude, I was so psyched about Drip because it's a very similar thing.

Like when you're in this massive space with a lot of products that are way too complicated and they're not really focused on the user experience, like that's what you're focused on with Drip.

You actually built a wonderful product.

It's really good to use, reliable.

And I just instantly connected with Drip myself because I was the one that signed up and started to use it.

And I just felt like what Help Scout is and customer support Drip was in email marketing.

Yeah, and I just felt like we were kindred spirits in that way.

And I took a lot of joy in breaking your tool so you guys could make it better.

It's one of those things where like, yeah, there's a hundred tools.

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