Nick Goodall

You sort of touched on the AI conversation before.

Where do you see this going?

We know that Google are now basically listing properties if you search through their site.

Not going to be long before Gemini is taking into that too.

What's your sort of experience or expectation around the role of AI in this property area?

property so yeah yeah different again but it's a very exciting space it's a really interesting distinction like you say between the searches through different options and how exactly that's managed the last thing on my mind but feel free to take this discussion any way you guys want

is really about how you understand the customer from that first interaction depending on where they come through you do you capturing this information are you getting lots of information about them so that you're keeping your database about them how do you view that maybe you've done it in the past how that might have changed recently and what do you see the future of that kind of ownership of customer data and i'm talking about prospective buyers prospective vendors and

So it's obviously an efficiency created there.

Very much so.

You worry about losing that personal touch, which is pretty important when it's a conversation and a relationship that needs to have a lot of trust.

Interesting one to navigate, right?

Diego, anything to add on that customer ownership and data perspective?

Yeah, that personalization is really important there, right?

Yeah, we've got to move on from that, that's for sure.

All good.

Hey, Tom, I'll leave the last word for you on AI.

I suppose just AI tools and real estate.

I know that we've got some ourselves at Cotality.

That sort of fits within those gaps of that market that the guys talked about, right?

Yeah, well put.