Nick Turley

I think internal employees is a pretty good indicator for what's about to happen.

And yes, the charts are mind-boggling.

Shopping is one of those use cases that exist organically in ChatGPT today, and they work.

You can ask ChatGPT about any purchase you might be planning and get pretty excellent advice.

But it's also one of those cases where the experience that exists in chat today, it's not the perfect experience that you would want.

Because shopping is very visual, for example.

So you're going to want to actually see products and images and be able to compare and contrast, not just read walls of text.

People care about the sources of where can I learn more about a given product, et cetera.

And so there's a lot of work to do to make this discovery really, really good and allowing people to use ChatGPT as an assistant to find the right product to buy.

And that's where our focus lies, is making that really great and making that really great in a way that works for our retail partners as well.

Because as I mentioned earlier, there's huge appetite from the ecosystem to be part of the Chachapiti journey.

And nailing the discovery piece has been the most promising focus here to date.

There's been a real change in the way that people think of ChatGPT over the last year or so, where it's increasingly a true thought partner to people.

It's not just a thing that answers your question, but it's a thing that you can, it's a sparring partner that you can actually think things through with.

And that shows up in all kinds of demands ranging from life advice.

If you've got a relationship problem, you can actually get a lot of value out of ChatGPT just helping you think through how to handle it and how to talk to your partner about it.

All the way to a work setting where you're working on an analysis or you're trying to figure out how to frame something or you're trying to build something.

And ChatGPT really shows up as a second brain of sorts.

I think that's qualitatively different in terms of how the mental model it occupies with people.

And you see it in the usage patterns and the use cases that exist.