Nicole Nguyen
speaker
376 appearances
7 recordings
1 series
first heard Jul 2021
last heard Feb 2024
Nicole Nguyen’s voice in public audio — every appearance, attributed to the second.
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Appearances
A Comcast spokesperson told me that they notify customers several times before they receive their first bill, but even though they deny that their bill is confusing, they are rolling out a redesign of their bill, which emphasizes that promotional pricing and when that promotional pricing ends, because it's clearly not working for people who are continually surprised by the fact that their internet keeps going up every year.
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Yeah, many Americans are overpaying for high-speed plans.
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A 2019 Wall Street Journal analysis actually found that most households only use a fraction of the bandwidth that they're paying for.
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Many internet service providers market speeds up to
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you know, blazing fast speeds, 300 megabytes per second or more.
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And really, even if you're streaming 4K video, you're not hitting that bandwidth, although it may have changed during the pandemic as we are all working and learning from home.
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And so a lot of experts recommend at least 10 megabits per second download speeds and at least one megabit per second upload speeds per person working from home in a household.
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And if you're paying anything beyond that, the difference is really indiscernible.
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A lot of households also aren't getting the speeds that are being marketed to them.
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And an easy way to determine that is to use fast.com or a website called Ookla that measures real-time speeds that you're getting at any given moment.
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Absolutely not.
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People are not required to use company provided equipment, which are equipment rentals are ancillary fees that are very profitable for Internet service providers.
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But you can buy your own modem and router.
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And these usually have a high upfront cost, maybe a couple hundred dollars for equipment.
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an upgraded fancy mesh network system and between $40 and $80 for a modem, but you'll easily recoup that money within a couple of years because these equipment rentals can cost you between $10 and $20 a month.
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You can end up paying hundreds of dollars for a modem that only costs $40 to begin with.
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A lot of bill negotiation experts I spoke to said that these companies bank on customers setting and forgetting payment for their bills and never really thinking to scrutinize them until there's a sudden price hike and you may be paying double or triple what you initially signed up for.
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Picking up the phone and calling your company's customer service is one of the most effective ways to lower your rates.
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If you simply ask, often you'll get a better deal if you ask for the lowest available rate.
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If you sign another contract, you can get a lower rate.
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Showing 341–360 of 376 · page 18 of 19
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