Nicole Nguyen

speaker

376 appearances 7 recordings 1 series first heard Jul 2021 last heard Feb 2024

Nicole Nguyen’s voice in public audio — every appearance, attributed to the second.

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WSJ Your Money Briefing · How to Lower Your Monthly Broadband Costs · 27 Jul 2021 podcast

You can also ask why you're being charged extra fees, and sometimes these representatives can remove them or can tell you how to remove them, like, for example, buying your own equipment. matched

Broadband Now is a fantastic resource for comparison shopping. matched

You plop in your zip code and it shows you all of the different providers that are available in your area, whether it's satellite cable or fiber optic. matched

I do recommend that consumers also go directly to the provider's website to check whether or not their address is available because service can differ from street by street. matched

On July 9th, the White House released an executive order that makes a recommendation to the FCC that helps protect broadband subscribers in several ways. matched

One is reducing excessive early termination fees. matched

Another is curbing landlord exclusive agreements with internet service providers that force tenants into only one option. matched

And another is requiring transparent pricing so that consumers are able to comparison shop. matched

These are essentially ways that the Biden administration is attempting to promote more competition in the broadband market. matched

This is a great point. matched

After you've exhausted all of your options with customer service and are at the end of your line with your internet service provider, it's a good idea to file a complaint with two different regulatory bodies. matched

One is the FTC, the other is the FCC, the Federal Trade Commission, and the Federal Communications Commission. matched

Both are regulatory bodies that govern different things but have a similar goal, and both have consumer-protective obligations. matched

avenues where you can file an official complaint. matched

Experts also say, you know, you should write to your state and local government if there are rules in your area that prohibit municipal networks, for example, which are government-owned fiber optic networks that research shows can lower the price of internet overall. matched

Thanks for having me. matched

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