Olivia Moore

And actually max buy, the max amount of money the bot can actually see or actually negotiate is not even exposed to the bot.

We were not exposing that.

We were doing external negotiation algorithms so that the bot would just ask for permission, literally the same way a human would, like, hey, let me ask my boss.

And it was really just calling a tool and asking for permission to do more.

And we would inject back the rate, no?

So those sort of things, instead of like just putting in the context window and having the LLM just freestyle it, we do it in a more deterministic approach.

So it's always that mix of probabilistic plus deterministic where you need to let everything to the AI, no?

Yeah, no, I subscribe to everything.

I guess another example on like the negotiation, which is always like how we started and all these demos went pretty viral.

And I guess one point of how raw intelligence really wasn't enough is when you're negotiating

for example, loads, and there's like 10 carriers or 10 like buyers calling at the same time, you cannot have all those agents like doing work independently, which is what happens to a certain degree with like humans.

They're on the floor and sure, they shout to each other and they're like, hey, this is a very hot load.

Please negotiate harder.

I have someone interested, you know?

All this information is really not in the model.

So what we started doing is when you have inbound calls for the same load, you can start like,

sharing context across them like hey I have someone they're very interested please push harder like this is a hot load please also all this information sharing is literally what you put in the context window at any point in time like general intelligence or the raw intelligence doesn't really know if someone else is calling on that load so it's all that about like what do you know about the business what do you know about the negotiation strategies maybe you know that pushing harder on this load because it's like

cross-border is going to be better or whatnot.

Like that's not general intelligence.

That's very specific and different enterprises operate differently.