Pablo Palafox

So we have browsing agents that go and scrape the website of the airline.

Oh, bummer.

It's not there.

There's no update.

Damn, I need to go send an email.

Okay, I'm sending an email to the airline.

Two hours later, no reply.

Okay, I need to reason that if they don't reply now, I'm going to miss my SLA with my customer.

So now I need to call them.

I'm going to keep calling them until someone picks up at the airline and tell me where the hell is my shipment.

So that is the sort of coordination that we need to make happen for transportation and logistics, really.

And how...

And that has shaped the type of product that we had to build at NIV.

Yeah.

So one thing that we heard from one of the largest tracking companies recently was typically when we buy technology, we see where we can apply that.

With you guys, we actually have a problem and we come to you guys with that problem because we know that as a platform that you've built, we can pretty much build any type of agent for our operations from sales to customer service.

back office support and operations and even collections.

So some of the use cases that customers came to us were, hey, we have a huge collections problem.

Can you build an agent to reach out to customers via email or voice and collect money?

We're like, of course.