Paul Mencel

speaker

2,431 appearances 11 recordings 1 series first heard May 2026 last heard 10 Aug

Paul Mencel’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 11 in all, peaking in Jul 2026 with 4.

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The Handcrafted Podcast: The Business of making things · Craft Every Step of the Way · 27 Jul 2026 podcast

How can we make the experience better?

Everything from top.

To bottom.

So at the end, when we get a review, the review should be hey, it shouldn't be just the product is amazing, what we got was amazing.

It should be the experience from the beginning was incredible.

It was a 10 out of 10 experience from the beginning.

And actually, if you go through and look at the Philadelphia Table Company reviews on Google, you can go through and see them.

A lot of people do reference the experience, everything from uh talking to me to

To our designer, to our delivery team, to the product.

There's those kind of all those sort of initial steps, all those steps that get to the final thing that I think lead to a really amazing five-star review, as well as what spreads the word about the business.

A lot of people come to me about how do I get more leads?

How do I get more clients?

You need to impress the clients you currently have before you start worrying about how you get other ones.

Because if you impress those people,

Those people will start to spread.

viral virally.

from person to person.

Your current clients are your best salespeople.

So you need to impress them every step of the way.

I hope I drove this one home enough.

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