Phillip Jackson
speaker
369 appearances
1 recordings
1 series
first heard Jan 2026
last heard 12 Jan
Phillip Jackson’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.
Appearances
So one of my predictions for 2026 is the world is becoming more autonomous and customers are becoming more sovereign.
And so customers are trying to gain more sovereignty over lots of things, including their own health.
But that's a whole other story.
But they are trying to just become more independent, not dependent on large institutions.
They're trying to become more independent.
So if we allow them to self-serve and just look at what's happening in the culture with self-checkout, we want them to be able to self-serve in a lot of different ways.
We just need better technology on sites that I don't think platforms which aim for the best fit average are going to be able to serve for your customer, who's a very specific person, who has a very specific relationship with your brand.
And that's why I think this wave of technology and building technology in-house is coming back to a brand, coming back to retail.
The question is...
Are we willing to make those investments and are we able to make those investments before a lot of the challenges in the industry are catching up to us?
So those are those are those things.
And on the other side, on the customer side, customers value outcomes, right?
That's all they care about.
Thank you.
Yeah.
Well, again, you know, our our perspective on the world is that culture and commerce are intertwined.
Right.
So commerce is culture.
And so you can find us at future commerce dot com.
And, you know, we have we're future commerce everywhere, every social channel.
Showing 341–360 of 369 · page 18 of 19
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