Prashanth Tondapu

Building trust as soon as possible.

The tools are being super honest about it.

Obviously, like sharpening your skills and be there.

Make execution so boring for the founders, right?

Or like the people who are in charge that they don't have to think about it.

So that is basically our MVP.

So the hard decision was always saying no.

In the sense, obviously, everybody wants to scale, but we have always put as a company value, right?

We have put trust above the scale.

And there were many times where we did not feel confident that we could actually take on stuff and we had to say no.

So that was a big thing because like coming from a tech background and not knowing business as business, you try to think in first principles as much as you can.

And even though first principles said, say no, but all the business stuff that you build up in your head wants you to say yes and build a parachute while you figure it out and stuff like that, which I don't believe in.

So that's the hardest thing what I had to say is no.

Obviously, we are people, we have screwed up more than once.

And every time we screwed up, we said sorry, obviously, and compensated in whatever way we can, and brought up a new process so that it never happens again.

Like making mistake once is okay.

But second time is not acceptable.

Kind of a thing what you have built.

One toughest part that comes with this is as a founder, you tend to take everything personally.

Every mistake is your mistake.