Rachel Alday
speaker
508 appearances
1 recordings
1 series
first heard Aug 2026
last heard 4 Aug
Rachel Alday’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Aug 2026 with 1.
Appearances
Now, some of those people are executive level, right?
But everyone on my team helps out in the busy season, you know, in terms of like servicing all of our customers.
And so
Yeah, my feeling is 200 to 300 in a market when you're talking like luxury would probably be a max number that you could have that really good consistency of execution and branding.
And now the question is, so let's say you were like two to 50 is your max.
How many markets would would work?
Right.
Would it be sick?
Could it be 10?
Like, I don't you know, I think that's yet to be proven.
So I always thought differentiation would be, you know, that sense of urgency and that ability to like kind of go above and beyond.
Give the customer, like our rule within our, with our team was always like, we will do everything that these customers want except prostitutes and drugs.
And this was like our, literally, this was like our coaching with the team was like, okay, here's how we handle, you know, um,
Like they want a chef, they want food delivery, they want in-home massage, they want a Pilates instructor, they want a hot air balloon, right?
Like any, we will make everything happen, right?
Like you want a belly dancer, you want a singing telegram, you want like a naked lady with sushi, like all of it, we can do all of it except for those other two things.
And so to me, that was part of our differentiation.
The beginning, no one else was offering concierge like that.
in vacation rentals so like in our markets there are really high-end hotels that do five-star typical concierge like if you've stayed at very nice hotels you know how that concierge service feels no vacation rental property management company was doing that and so that's what i was like that's what i want to be able to offer right so that's what we were doing from the beginning and that was really different it remains somewhat different although i do see concierge services
becoming more and more common in the vacation rental industry and i'm grateful for that i think that's good but that was a main point of differentiation was that level of concierge service so not only were we oh and i would say we also were always really big on heavily staged um really good photography of the properties because you know especially in the old days nobody was really investing in that and rob's background my husband's background in real estate with like really high-end real estate we had some good photographers to work with we were very hands-on with like six
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