Rachel Wolfe

speaker

900 appearances 20 recordings 1 series first heard Mar 2022 last heard May 2024

Rachel Wolfe’s voice in public audio — every appearance, attributed to the second.

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Appearances

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WSJ Your Money Briefing · Do You Leave a Tip at Self-Checkout Machines? Shoppers Are Confused · 9 May 2023 podcast

They are really skeptical of where these tips are going and they worry that companies are using this as like gotcha tactic. matched

It feels like a bit of a scheme, they say. matched

So tips have gone way up in recent years. matched

A big part of that is the proliferation of those tip screens we now see everywhere. matched

Square, whose technology powers many of those point of sale machines, says tip transactions were up 17% year over year at full service restaurants and 16% at quick service restaurants in the fourth quarter of 2022. matched

So we're seeing a big increase. matched

And so far, there isn't good data to suggest that matched

tip fatigue has set in and people are tipping less. matched

It's more that people are wondering how long they can keep doing this and, you know, when it's going to end. matched

I don't think that's something that has made it into the legal sphere as of yet. matched

I think it's brand new. matched

The consumers I spoke to said that seeing a tip at self-checkout doesn't necessarily make them less likely to tip humans in the future, but they are wondering when it'll end and what the point of a tip even is anymore when you're being asked for tips for absolutely everything, including for checking yourself out. matched

So yes and no. matched

Again, the consumers I spoke to were matched

weren't like, screw this, I'm not tipping anymore. matched

These are really generous people who think a lot about tipping. matched

They're very moral, and they're really twisted up in knots over this question of, do you tip at self-checkout? matched

A lot of the people I spoke to did still tip, which was really interesting. matched

WSJ Your Money Briefing · Music Fans Are Spending Big on Concert Tickets – And Nothing Else · 26 Apr 2023 podcast

These aren't people who are necessarily going into debt to go see Taylor Swift. matched

They're just prioritizing that splurge over basically anything else for the month, especially people who don't have kids and who can sort of afford to pay it. matched

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