Raymond Kooner

They don't, but that's the thing I'm thinking of adding in so we can get on top of that.

So then they schedule them the next available time. We try to get them in same day or next day, right away.

So then they schedule them the next available time. We try to get them in same day or next day, right away.

So then they schedule them the next available time. We try to get them in same day or next day, right away.

Yeah, no, they just schedule. They can schedule online and then they can make, they can confirm.

Yeah, no, they just schedule. They can schedule online and then they can make, they can confirm.

Yeah, no, they just schedule. They can schedule online and then they can make, they can confirm.

Yeah, we just take them.

Yeah, we just take them.

Yeah, we just take them.

I try to reduce as much friction as possible.

I try to reduce as much friction as possible.

I try to reduce as much friction as possible.

Exactly, yeah.

Exactly, yeah.

Exactly, yeah.

Yeah, so we do three text messages, and then we do a phone call. If they don't respond to a text message, we do a phone call the night before. To confirm. And then we'll do another one two hours before their appointment.

Yeah, so we do three text messages, and then we do a phone call. If they don't respond to a text message, we do a phone call the night before. To confirm. And then we'll do another one two hours before their appointment.

Yeah, so we do three text messages, and then we do a phone call. If they don't respond to a text message, we do a phone call the night before. To confirm. And then we'll do another one two hours before their appointment.

We don't pull them off the calendar, but we kind of expect them not to. Just like double book, kind of? Yeah, exactly. OK.