Rebecca Shostak
speaker
387 appearances
1 recordings
1 series
first heard Aug 2024
last heard Aug 2024
Rebecca Shostak’s voice in public audio — every appearance, attributed to the second.
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Appearances
Top Founders · Genius Affiliate Strategy Helps Bootstrapper Hit $27,000,000 Revenue · 15 Aug 2024
podcast
I knew you were going to ask me.
Yeah.
I think it hovers around that.
Yes.
But at scale, obviously, when you're talking about 80 to 100,000 people on the platform, that's not
a small number per day.
But I think actually, um, as much as, uh, as kind of half joking about the Slack channel, um, I think it takes a, it takes a lot of courage to go and talk to those people and understand why they're turning.
And so that's something that we're, we've built a really strong muscle around is capturing exit data on, you know, when we survey them, when they turn and also having, um,
our user experience researcher go and speak to these members and do a lot of churn studies so that we really understand the reason that they're leaving and try to address the issues that they're bringing up.
Literally everything we do at the company goes back to listening to our customers, including the ones we leave.
So I guess the high level is like, do I get depressed?
No, because I think it's part of the business.
And I also see it as an opportunity for us to improve.
I believe that we like to optimize for nine months, but I'm not totally sure because I don't run that part of the business.
Oh.
2020, like I think January, like six months after we launched.
I must remember like the 10 million number.
I think that was in the 10 range.
Yes.
I think so.
Showing 321–340 of 387 · page 17 of 20
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