Richard Harpin

speaker

914 appearances 1 recordings 1 series first heard Jan 2026 last heard 12 Jan

Richard Harpin’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.

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So another reason to do high street retail is people to go and see those kitchens or bathrooms or flooring.

So I've invested in a amazing business called Easy Bathrooms, and we've gone from 40 showrooms to 140.

We don't put those on the high street because the rents are too high.

Those are next door to Screwfix on the industrial park, but big showrooms where we're showcasing and showing 40 individual bathroom suites.

So people would come and have a look and then they'd pick one.

So it's having that mix again.

And now big believer in vertical integration.

So we're buying from all the factories in China.

And then we were selling both to trade and to homeowners in the easy bathroom stores.

Now we also do the installation.

So it's an end-to-end service for the homeowner.

So you say you're a big believer in vertical integration.

Is that because of your home serve experience?

Yes.

Explain what you mean by that for people who may not immediately understand.

Yeah, owning more of the value chain.

Really believe that any business needs to own the end customer because that's where the cash profit and the highest margins are.

But in HomeServe to start with, we...

we would get our underwriter of the risk, the home assistance policies, to answer the claims calls.

And it was originally their subcontract repairer network that we used.

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