Riley Moore
๐ค SpeakerAppearances Over Time
Podcast Appearances
It's something that's working successfully, both being a direct communication channel is two way that's easily accessible.
And so what we're really doing is we believe in our product and we just give them the product.
We let them use it if they like it from there.
They can sign up and launch to their whole company.
Yeah, so we have a whole onboarding process we deal with.
So we have regular emails that we send.
We have the intro email.
We have emails that we send throughout the process that helps them either with setting up departments and categories, helping sign up more employees, bring more employees into the system.
We'd send them blogs.
We go through a customer onboarding process where we're constantly monitoring them.
We're constantly interacting to make sure if they need any sort of help to see how they're doing.
So far, all the companies, they successfully have signed up within one day and have had suggestions already going.
So suggestions and votes and comments as well.
So Nokia, they had one.
Johnny Morris had a couple and Drive had one.
And what do they do with those?
So with the direct suggest, once an employee leaves a suggestion,
It's left with the gatekeeper.
A gatekeeper oversees suggestions for specific departments or categories in specific regions or locations.
From there, the gatekeeper can respond to the employee who made the suggestion.