Robert Glazer

I think it was actually Kim Scott who said it.

And they said, if you want to know if your team has psychological safety, give them something that's completely impossible to do and see if anyone says anything.

And they said, if you want to know if your team has psychological safety, give them something that's completely impossible to do and see if anyone says anything.

A task that just can't be done and see if someone says something.

A task that just can't be done and see if someone says something.

I was like, that's kind of a great idea if you want to see whether people feel comfortable speaking up on your team.

I was like, that's kind of a great idea if you want to see whether people feel comfortable speaking up on your team.

The other thing is really getting your team and organization focused on things that they control.

The other thing is really getting your team and organization focused on things that they control.

Again, when we talk about why we lost the sales deal, we don't talk about external factors.

Again, when we talk about why we lost the sales deal, we don't talk about external factors.

We call the client.

We ask them for their feedback.

We call the client.

We ask what we could have done better.

We ask them for their feedback.

We ask what we could have done better.

We focus on the things that we control.

We focus on the things that we control.

So think about when COVID happened.