Ron Johnson

speaker

626 appearances 1 recordings 1 series first heard Jun 2026 last heard 30 Jun

Ron Johnson’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

Appearances

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Banking Transformed with Jim Marous · What the Apple Store Can Teach Retail Bankers · 30 Jun 2026 podcast

And suddenly there's life.

You know, and people feel the heartbeat of a store.

You don't feel the heartbeat of a bank bank branch.

Why do we why do we why do we miss that as a financial institution?

Well, the only reason we figured it out at Apple is we

Hap, you know, like innovation.

You know, I've been known for coming up with a lot of interesting ideas, design at Target, the genius bar, the whole concept of the Apple store, but it revealed itself to me through conversations.

You know, it wasn't like I just

Was in the shower.

I would have conversations with people and and I was at a an off site with eighteen people.

We talk about this in the book.

It's a great story.

And we brought together this really diverse people to imagine the experience of an Apple store.

It wasn't what the design was, what's the experience?

And I told the people as an icebreaker, tell me about your best ever customer experience.

And I was ready to hear eighteen great retail stories.

And sixteen people came up and talked about a hotel.

And it turns out hotels serve people.

You've already booked the room.

The only way they win is you tell someone else next time you're in New York, stay here.

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