Ron Johnson

speaker

626 appearances 1 recordings 1 series first heard Jun 2026 last heard 30 Jun

Ron Johnson’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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She went to a Nordstrom for a personal shopping appointment, came out.

She had a numerous Sadies, someone had keyed her car in the parking lot.

She went and told Norsom, Norsom paid to repaint it.

Yeah, it's not their responsibility, but that's how you build trust.

And at Apple we did that.

Every time someone came to the store.

Famously, when the iPhone 4 came out, the fourth generation iPhone, the first really

Great designed iPhone with glass on both sides that was supposed to have gorilla glass that would never shatter.

Well, when people dropped it from three free

It broke.

And you've got a screen, the whole product's about the screen and the interface and surfing the internet.

When that screen's broke, that's an issue.

Well, I I told Apple we're gonna repair 'em all for free.

Cause if we create a product that someone drops from four feet.

That you're carrying around your hand all the day.

That's on us.

And someday we'll figure out how to make a screen that doesn't

That was really expensive.

But the value we got out of that from really building trust to your point.

With customers that we stood behind them.

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