Ron Johnson

speaker

626 appearances 1 recordings 1 series first heard Jun 2026 last heard 30 Jun

Ron Johnson’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

Appearances

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Banking Transformed with Jim Marous · What the Apple Store Can Teach Retail Bankers · 30 Jun 2026 podcast

Yeah, it's like your personal relationship.

You know, you earn trust every day.

And second, when the person you're with or a customer is a problem.

You own it, whether it's right or wrong.

You know, that's what Apple did.

You know, uh what's broken when someone has a problem, they come to a bank or they come to a store, it's really not the product or the software, it's their trust in Apple.

It's their trust in their bank.

And that's what people don't understand.

Cause most of the time the customer is wrong.

But in their mind.

It's not their fault.

It's your fault.

Right.

And you gotta own every issue.

I and I remember when I was young, there's a story about

Uh Nordstrom taking back a good year tire.

Someone came in and said, I bought this tire at Nordstrom.

And well, Nordstrom's never sold tires.

But they looked up the price and they gave the person the credit and took the tire back.

You know, I remember Chr uh a a gal I worked for as a senior buyer at uh Mervyn's in my early career.

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