Ryan Gaffin
speaker
242 appearances
1 recordings
1 series
first heard Jul 2026
last heard 14 Jul
Ryan Gaffin’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
Yeah, I appreciate it.
I like to describe myself as middle management overhead.
That's really what I am.
But I do get the privilege of looking after the Slack business and the marketing side.
I also get to look after small and medium business here at Salesforce, as well as something we call our digital growth systems team.
At Slack, it's really about how do we take and transform organizations and kind of get them ready for this moment.
It sounds cliche, but everyone is racing as hard as they can, and many are struggling with what's going on.
It's just the pace of change, the innovation, the AI and agent buzzword drinking game continues, and everyone's trying to figure out how they navigate it.
And Slack's become an incredibly important tool for many organizations to do just that.
So that's where I'm spending a lot of my time these days.
Yeah, so there's a bunch there that's important to unpack.
So I think, you know, first and foremost, I'll kind of, let me touch on the multiplayer piece and then I'll kind of, I'll get into Slackbot a little bit.
You know, there's this interesting thing that's been happening that we've all experienced, like this explosion of intelligence tools that are now at our fingertips.
All of us have had our Checha TV moments, had our Claude coworker and Claude Code moments and just like been blown away what these things can go do.
And, you know, organizations and enterprises are sprinting in some cases, spending unbelievable amounts of money to deploy these tools.
But what's not happening is that we're not seeing this throughput to employee productivity and the return of that investment in terms of the outputs of the business, you know, customer success, better revenue, you know, improve margins.
Like those, those, those impacts of like employee productivity aren't translating through the system.
So there's like this like dissonance right now, like,
unbelievable, great intelligence, but yet it's not showing up on one of the company's most important resources, which is their people and the productivity of their people.
And the reason for that is because work has always been a multiplayer sport.
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