Ryan Manning
speaker
38 appearances
1 recordings
1 series
first heard Aug 2026
last heard 3 Aug
Ryan Manning’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Aug 2026 with 1.
Appearances
That space is changing pretty quickly and that workflow is changing agentic AI pretty dramatically.
Yeah.
Yeah.
So, I mean, service management,
The discipline is complicated.
The explanation of what they do is pretty simple.
It's the front door to IT.
So if I'm a new employee trying to get my laptop provisioned or if I'm having an issue with an application, I might go to a portal, send an email, call the service desk and try to get that remediated.
And that space is changing pretty quickly and that workflow is changing with agentic AI pretty dramatically.
Yeah, no, that's June.
ServiceNow, into Atlassian, into Freshworks.
The market has a lot of players.
enterprise and the high enterprise where we operate um we'll say the fortune 2000 um you submit a ticket you're either submitting it to service now or to bmc helix down market um jira is a very popular tool freshworks is a very popular tool i volunteer a few others yeah
Yeah, I like to think about BMC in four eras.
Era one, remedy rules.
A lot of folks know remedy.
That was an acquisition that BMC made years ago and was the service now and service management before service now.
It was the on-premise service now.
Era two, about 2010, the music began to slow a little bit, lost our way a little bit in terms
of hopping on the cloud train.
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