Ryan Manning
speaker
38 appearances
1 recordings
1 series
first heard Aug 2026
last heard 3 Aug
Ryan Manning’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Aug 2026 with 1.
Appearances
The company ended up getting bought by Bain and taken private.
It sort of continued the same mission.
Yeah.
In the operations of those companies, it's kind of the critical backbone to their operations, isn't that right?
AI first.
And that journey took us to close to where we are today, where we went through the natural progression of the heartaches for our customers and for ourselves and rebuilding a platform and still servicing some of the biggest companies in the world to now being able to innovate and separate ourselves from the competition with the innovation that we got access or permission to build through KKR's ownership.
Yeah.
Yeah.
And there's the service management being the front door to IT can encompass a lot of different requests that need to get fulfilled.
Some of them are very simple.
You know, I need a new iPhone.
Some of them are, hey, the quoting tool is down.
It's the end of a quarter.
We're in trouble.
And there's all these workflows that sit behind that request, some of them more complex.
When those more complex infrastructure and technical issues come in, the front door team talks to the engine room, the folks that have been keeping those services up to date.
And there's a process to remediate that issue.
And so you go into that space, it's not like I was just plugging LLM in.
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