Ryan O'Hanlon

speaker

141 appearances 1 recordings 1 series first heard Jun 2026 last heard 23 Jun

Ryan O'Hanlon’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.

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So exactly right.

But there is that aspect of allowing the journey to be seamless and smooth, which was quite important.

And that coordination between those multi-layers is where we see the fundamental area that needs to be improved on.

And we're playing quite heavily in that domain.

I think as part of that question, you refer to digital onboarding.

I think that's fundamental in this approach.

I'll give you my own life experience.

Last week, I was traveling abroad and I went across continents and not just across particular countries themselves.

And I had two different experiences from my eSIM profile loading, onboarding, and so on.

One side was fairly simple.

It happened to work quite well.

But on the other side, I just couldn't get it to work.

And I'm one in the industry, and I really struggled to actually figure out what –

little tapping I needed to do.

So there still is a lot of improvement around that orchestration that's necessary from the customer journey.

I often say to the sales team here at MDS, make the sales journey for our customers easy.

It's the same story for me in terms of the onboarding for ESIM.

And so, yes, we're very proud to have won the FastMode ESIM and orchestration award last year.

So thank you to FastMode for recognizing us in that space.

So we continue to grow and evolve in that space because I think and we at M&S feel that there's a lot more to come.

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