Ryan Smith

speaker

1,979 appearances 7 recordings 6 series first heard Feb 2018 last heard 30 Jun

Ryan Smith’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 6 in all, peaking in Jun 2026 with 4.

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Top Founders · 931 Qualtrics "Well Past" $250m in ARR, When Will The Go Public? · 10 Feb 2018 podcast

And I think we were right.

Yeah, we have an experience management platform and we view that everything and where the world's going is around the experience economy.

We care about experiences.

We behave with experiences in mind, our habits around experiences.

But companies historically are really bad at understanding experiences, not from their employees, from their customers and the market.

So a lot of times they'll be surprised when an employee leaves and they don't understand, you know, the experience gap.

They thought they were providing something to the employee, but they weren't.

Or when the customers leave, everyone's trying to create a good experience.

So we've created a platform where people can actually listen to their customers and their employees in the market in real time and have all that data being managed in one place.

one location.

And that's the experience management platform.

We believe every organization, and we're seeing it, is going to have an experience management platform the same way they have a CRM.

And it's a different kind of data.

It's a new data.

It's data that they're creating on their own, not data that they're just getting sent to them, which is pretty cool.

Yeah, pure sass.

We have been pretty much since the beginning.

Which is crazy.

I mean, we had servers going in the basement.

We were really early, probably too early to the cloud.

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