Scott Joseph
speaker
2,549 appearances
8 recordings
1 series
first heard Jun 2026
last heard 27 Aug
Scott Joseph’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 8 in all, peaking in Aug 2026 with 4.
Appearances
So here's how today's show going to run.
First, I'm going to take you inside a year in review where an owner who had an objectively excellent year found out what the year was actually worth.
Then I'll tell you about a moment from my own J&L years where I deliberately left something broken for a full quarter.
I did it on purpose in front of my whole team.
And from there, I'm going to give you the three filters that you can use for choosing your one build.
And I'll close with the discipline that protects it, including the permission to let something slide.
So let's get into it.
So an operator that I've known for years, he runs a light industrial services company.
We're talking about equipment, maintenance, contracts, field crews, somewhere around $12 million in revenue.
This is a business with real complexity.
About 18 months ago, he came out of that year, and by every weekly measure that he at least tracked, it was one of the best operational years the company had ever had.
And I want to walk you through what he closed that year because it's a pretty impressive list.
He hired an operations manager and he finally fixed, you know, a scheduling problem that had been burning his dispatchers out for two years.
He migrated off, you know, a CRM, the way he put it, the team hated it to the point they barely used it.
And he cleaned up years of bad client data in the process.
He cleared a billing dispute backlog that was quietly poisoning three client relationships.
He restructured comp plans for his field crews and cut his technician turnover almost in half.
He personally ran the service recovery on two major accounts that were one bad quarter away from leaving.
And he was able to save both of them.
It's a big year.
Showing 2301–2320 of 2,549 · page 116 of 128
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