Scott Martin

you buy one of my polos you tell five people here's your link they buy all of a sudden now you get a free polo yeah or you get a free hat or you get whatever you want to do with that credit within our brand so now you're getting free stuff by kind of representing the brand and just

um speaking of customers you know how are you handling right now customer support as a small so it's all through the shops our reps handle a lot of that and then we get involved when we need to but um so far it's you know we have the email i reach out personally on every single order as well so it's like i want to kind of

create that relationship with the consumer, right?

So I reach out every order.

I'll shoot them a text because I get the info.

It's like, hey, thank you for the order.

We have automated stuff, but mine's personal.

Like it's me on the other end.

It's like, hey, I just want to confirm your size.

You know, you're a large, but some of your XL, what type of fit do you want?

So I'm trying to get it right up front because I think it's, it shows that we care instead of me just

take in an order offline there's no personality to it and you order a large I send you a large it doesn't fit then you reach out it's like I'm trying to be proactive and understand interact with the customer and make it more personable and really with apparel it's all about the fit so you'll hear it all the time it's like this brand I'm a large and this brand I'm an XL how's your fit

And then I'll make recommendations.

Do you have like the sizing chart?

We do.

We have a lot of it, but as you know, like a lot of people don't pay attention to it.

It's, I see something, I wouldn't pay attention to it personally.

But it's, I feel it's, I'm trying to limit the returns by reaching out, making it, you know, I'm asking a couple of questions, so I'm getting to the bottom of, and then I feel like I know our sizing good enough to where I can put you on the right size.

Right.

That was the big part of the first figuring it out.